Service Notice: For Customers In Commonwealth PA Epix Territories
Dear Valued Customers,
We're all aware that one of the biggest inconveniences to our Internet users is unwanted junk mail, or "spam". That's why in 2004, we instituted a policy of Port 25 blocking in all of our territories across the country.
Port 25 blocking prevents spammers from sending masses of unauthorized junk e-mail. Port 25 is the port, or connection, on your computer through which outgoing e-mail must pass.
Due to an increase of complaints about spam (Internet junk mail) and computer viruses sent via outgoing e-mail messages by customers in Commonwealth PA Epix territories, Frontier will be instituting a policy to block all SMTP (Port 25) traffic over our network from Frontier High Speed Internet customers (with dynamic IPs) that is not sent through Frontier outgoing mail servers (smtp.frontier.com or out.epix.net). We apologize for any inconvenience this may cause.
This change only applies if you have a dynamic IP address. If you have Frontier Business Class High Speed Internet (or SDSL) and a static IP address, your outgoing e-mail will not be affected by this change.
If you have been affected by this change, please change your outgoing mail server to the following:
smtp.frontier.com
You might also have to configure your e-mail program to authenticate to our outgoing mail server. For instructions on how to do so, please visit our SMTP Authentication web site.
Note: Some customers telecommuting from home may be unable to send e-mail using their companies' e-mail systems. For your own security, we suggest establishing a secure connection via an application such as VPN, in order to utilize the outgoing mail server for your place of business.
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