Managing Spam > Frontier Anti-Spam
What can I do if my friend's e-mail can't be delivered because the Frontier Anti-Spam system thinks that the message is spam?
First, be sure that your friend has his or her e-mail address entered correctly within the properties of their mail program. Our mail servers will automatically reject incomplete or bad e-mail addresses.
Second, the sender of the e-mail should check with their Mail Administrator or Technical Support group to see if they can determine why the e-mail is being rejected. Many times, the sender's mail system can be the source of the problem.
Third, if your Frontier Anti-Spam option is set to Aggressive, change it to Moderate.
And if none of the solutions mentioned above solve your problem, please contact us and provide: - the date of occurrence
- both sending and receiving e-mail addresses
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