Dear Valued Customers,
Recently there has been an increase in e-mail sent to our customers requesting their Frontier password and other account information; click here to view examples. We would like to take a moment to clarify our security policies.
- No representative of Frontier will ever ask you to disclose your password via e-mail.
- Frontier will always use a Frontier e-mail address when sending any electronic communication to our customers.
- Any e-mail that requires a RESPONSE or ACTION on your part will contain a phone number in case you have any questions or wish to confirm the validity of the e-mail. Please feel free to call if you're not sure the e-mail is from Frontier.
If you have recently shared your password with anyone posing as a Frontier representative in an e-mail, please immediately change your password in the
Account Editor. Also, please verify that you have created all of the e-mail accounts listed in the
Additional E-mail Addresses section of the Frontier Account Editor. Please remove any accounts you are not using or do not recognize.
Keep in mind that if you change your password:
- you'll need to make an update to your e-mail program
- if you are a High Speed Internet customer, you may have to reconfigure your modem in order to maintain your connection to the Internet.
If you have any questions or need assistance, please contact Tech Support by e-mailing
support@frontier.com or call us at 800-239-4430 (24 hours a day, 7 days a week).
Thank you,
Frontier Support Team
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