Do you need a quick solution to an Internet-related technical problem?
With our Live Chat service, you can talk online with a member of our Internet Technical Support Team. Before you know it, we'll have your problem solved.
For billing, phone feature, or general phone service questions, please contact Customer Service here.
Live Chat Hours
Internet Technical Support representatives are available to assist you from 8:00AM - Midnight ET, Monday - Friday.
What You'll Do to Get Started
Step 1:
Simply enter the requested information in the boxes below. Click the Click Here button to initiate your Live Chat session.
Step 2:
You will be prompted to download a small, virus-free plug-in which will connect you to a member of our Internet Technical Support Team. If at any time you are questioned if you want to run, grant access, or allow the plug-in, please do so. Any security software that you have installed may need permission from you to run the chat session.
Step 3:
An Internet Technical Support representative will chat with you online to obtain the details of your problem. Click here to view a demonstration of this process.
If you use CA Internet Security Suite 2007 and have CA Parental Controls enabled, you will need to disable Parental Controls to be able to access Live Chat. Click here for instructions or contact us at (800) 239-4430 for assistance.
Requirements
To make use of Live Chat, your computer and Internet connection should meet these requirements:
- Your personal computer should be Pentium-class and should have Windows 2000, XP, or Vista as its operating platform.
- Your modem connection should be 28.8Kbps or greater; 56Kbps is recommended.
- Your personal computer should have an active connection established with the Internet.
Note: Frontier is not responsible for any hardware or unrelated software issues you may experience after using our Live Chat tool.
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