High Speed Internet Utilities > Tips
Unable to obtain or renew an IP address on your Windows computer?
If you're running into problems when you're attempting to obtain or renew your IP address, or if you're receiving a message such as...
Error while trying to renew Adapter on Local Area Connection # - Operation was attempted on something that is not a socket
...chances are, you have a problem with your PC that is most likely caused by spyware.
If you are using Windows 95, 98, ME, 2000, or XP Service Pack 1, you may download an executable file and follow the directions found here to correct the problem. After running the executable file, you should be able to renew / obtain an IP address and browse again.
If you are using Windows XP Service Pack 2, Vista, or Windows 7, an alternative to running the above mentioned executable file is running a simple command line prompt. Click here for instructions.
Note: These solutions are only for Windows 95, 98, ME, 2000, XP, Vista or Windows 7 users. If you are using Windows NT or continue to have problems after attempting this solution, please contact us.